Privacy Policy

Impera Properties is a licensed real estate brokerage based in Dubai, UAE.

[TODO: Insert full legal entity name, trade licence number, and RERA broker registration number before go-live.]

Data controller: Impera Properties

Contact for privacy matters: info@impera.ae

Website enquiries.

When you submit a contact or property enquiry form we collect: your name, phone number, email address, and your message.

We use this solely to respond to your enquiry.

Lawful basis: legitimate interests (responding to a direct enquiry you initiated).

Accounts and sign-in.

You can create an account and sign in with a one-time magic link sent to your email.

When you do, we receive your email address.

We use this only to create and manage your account.

Lawful basis: contract performance.

Saved searches, saved properties, and preferences.

When you are signed in we store the property listings and searches you save, along with your preferences, against your account. If you give a phone number in an enquiry while signed in, we keep it on your account so you are not asked for it again; your email comes from your sign-in.

This data is held in our database (Supabase) with row-level security so that only you can access your own saved items.

Lawful basis: contract performance / legitimate interests.

Usage data.

We collect standard server-access logs (IP address, browser type, pages visited, timestamps) to maintain security and diagnose errors.

Lawful basis: legitimate interests.

Cookies.

See our [Cookie Policy](/cookies) for full details. We only set essential cookies unless you consent to non-essential cookies.

We use your information only for the purpose stated at the time of collection:

- To respond to enquiries you send us

- To provide services you have requested

- To maintain the security and performance of our website

- To comply with legal obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We may share data with:

- Our email and CRM service provider(s) to manage enquiry responses

- Hosting and infrastructure providers (data stored within the EEA or under appropriate safeguards)

- Regulators or law-enforcement agencies when legally required

Key processors:

- Supabase — database, authentication, and file storage (your account, saved items, and site media)

- Resend — sends sign-in emails (your email address)

- Vercel — website hosting and content delivery

[TODO: Confirm each processor's data residency. Resend sends from its Tokyo region (ap-northeast-1).]

Enquiry data is retained for up to 2 years from the date of the last interaction, or until you request deletion.

Server logs are retained for up to 90 days.

If you become a client, we may retain transaction-related records for the period required by UAE law.

[TODO: Confirm retention periods with legal counsel, particularly for DLD/RERA record-keeping requirements.]

If you are located in the EEA/UK or in a jurisdiction with comparable data-protection laws, you have the right to:

- Access — request a copy of personal data we hold about you

- Rectification — ask us to correct inaccurate data

- Erasure — ask us to delete your data in certain circumstances

- Restriction — ask us to limit how we process your data

- Portability — receive your data in a structured, machine-readable format

- Object — object to processing based on legitimate interests

To exercise any of these rights, email us at info@impera.ae. We will respond within 30 days.

You also have the right to lodge a complaint with a supervisory authority.

While signed in, you can remove your saved properties and saved searches at any time from Saved > Your data. Removing an item deletes it immediately.

To close your account, choose Close account on the same page. Closing your account:

- deletes your sign-in, your profile, your saved properties and saved searches, and any email alerts for them;

- deletes any enquiry, or request to be contacted, that has not yet been passed to one of our agents, or that you made within the last hour and no agent has acted on;

- records that you do not want marketing from us. We will not send you newsletters or marketing after that.

Some information cannot be deleted. If your enquiry is already with one of our agents, it stays with them: they are told that you have closed your account, and they will contact you only about that enquiry, or not at all. If you have become a client, we keep the records that work needs and the records UAE law requires us to keep, such as transaction records. Your contact details stay with those records only for as long as the records are required, and are not used for marketing. All other, non-essential data is deleted.

You can also ask us to close your account or delete your data by emailing info@impera.ae from the address on your account. We will confirm once it is done.

Our website and systems may involve transfers of personal data outside the EEA.

Where this occurs, we ensure appropriate safeguards are in place (e.g. standard contractual clauses or adequacy decisions).

[TODO: Confirm data flows and applicable safeguards with legal counsel before go-live.]

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, or loss.

No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

We may update this policy from time to time. The "last updated" date at the bottom of this page will reflect any changes.

Significant changes will be communicated via a notice on our website.

For any privacy-related questions, requests, or complaints:

Email: info@impera.ae

Address: Office 22, Level 3, Boulevard Plaza Tower 1, Downtown Dubai